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Ponke Privacy Policy

This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from www.ponke.xyz or any related Ponke-owned website (the “Site”). Ponke is operated by Helmet Studios LLC.

Personal Information We Collect

Device Information

When you visit the Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and cookies installed on your device. As you browse, we collect information about:

  • Pages or products you view
  • Websites or search terms that referred you
  • How you interact with the Site

This automatically collected data is “Device Information.” We collect Device Information using:

  • Cookies: Small data files stored on your device. For more details or to disable cookies, visit http://www.allaboutcookies.org
  • Log files: Track actions on the Site, collecting IP address, browser type, ISP data, referring/exit pages, and timestamps
  • Web beacons, tags, pixels: Electronic files that help us understand browsing behavior and engagement

Order Information

When you make or attempt to make a purchase, we collect:

  • Name
  • Billing and shipping address
  • Payment information entered through Shopify’s checkout
  • Email address
  • Phone number
  • Any blockchain wallet information you voluntarily provide (e.g., Ethereum or Solana addresses)

We call this “Order Information.”

Personal Information

“Personal Information” includes both Device Information and Order Information.

How We Use Your Personal Information

Order Information

We use Order Information to:

  • Process and fulfill orders, including payment, shipping, and confirmation
  • Communicate with you
  • Screen for potential fraud or risk
  • Provide information or advertising related to Ponke products or services consistent with your preferences

Device Information

We use Device Information to:

  • Detect fraud or security risks
  • Improve and optimize the Site
  • Analyze how visitors engage with the Site
  • Evaluate marketing and advertising performance

Shopify

Our store is hosted on Shopify Inc., which provides the ecommerce platform we use to sell Ponke products. Shopify may collect information such as:

  • IP address
  • Device and browser details
  • Cart and checkout behavior
  • Payment attempt logs
  • Transaction details

Your information may be stored through Shopify’s data systems and secure servers.

Shopify’s privacy policy: https://www.shopify.com/legal/privacy

Payment Processing

Payments are handled by Shopify Payments or integrated gateways such as Stripe or PayPal. We do not store your full payment details.

Shopify Cookies

Shopify uses cookies to support:

  • Shopping cart functionality
  • Secure checkout
  • Login persistence
  • Fraud prevention
  • Storefront analytics

A list of standard Shopify cookies: https://www.shopify.com/legal/cookies

Third-Party Tracking

Some third-party services integrated with our Site or Shopify storefront (such as analytics tools, shipping partners, and payment processors) may collect or receive information under their own privacy policies.

Google Analytics

We use Google Analytics to help us understand how visitors use the Site.

Sharing Your Personal Information

We may share Personal Information with trusted third parties to help us operate the Site, fulfill orders, process payments, conduct analytics, or improve functionality. We may also share information to:

  • Comply with laws or lawful requests
  • Protect our rights
  • Complete a merger, acquisition, restructuring, or similar event

Behavioral Advertising

We may use Personal Information to deliver targeted advertisements or promotional communications.

Opt-out tools:

Do Not Track

We do not change our data practices when a Do Not Track signal is received.

Your Rights (European Residents)

If you are in the EEA, you may request:

  • Access to the personal data we hold
  • Corrections
  • Deletion

Your data may be transferred outside Europe, including to the United States.

Data Retention

We retain Order Information for our records unless you request its deletion.

Minors

The Site is not intended for individuals under 18.

Blockchain Wallets

If you connect a blockchain wallet:

  • We do not store private keys, seed phrases, or wallet credentials
  • Wallet interactions occur through your wallet provider
  • We cannot restore access to a lost wallet.

Changes

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons.

Contact Us

For questions about this Privacy Policy or our data practices:

Email: hello@ponke.xyz